Respond promptly to customer inquiries via phone, email, and webchat.

Provide accurate information and assistance to customers regarding services, orders, and account inquiries.

Take bookings from customers by phone and process orders accurately

Collaborate with team members and other departments to ensure seamless customer service delivery.

Daily use of various in-house and external IT systems.

Adhere to all company policies, procedures, and safety guidelines.

Deal with third party carriers when required